Privacy Policy

1. Introduction

This Privacy Policy explains how Theia Coaching Academy (“we”, “us”, or “our”) collects, uses, shares, stores, and protects your personal data when you use www.theiacoachingacademy.com, purchase or access The Inner Alignment Life Coaching Course, subscribe to our emails, read our articles, or use our other digital content and online resources.

We are committed to protecting your privacy and handling your personal data lawfully, fairly, securely, and transparently.

2. Data Controller

Theia Coaching Academy is the trading name of Theia Joy, who is the data controller responsible for the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Theia Coaching Academy
1st Floor
239 High Street Kensington
London
W8 6SN

Email: [email protected]

3. What Personal Data We Collect

We may collect the following personal data when you use our website, purchase or access the course, subscribe to our emails, or contact us:

Your name and email address
Billing and transaction information, including your billing address, purchase details, payment status, and payment-plan information
Account information, login activity, course access, and course progress
Communications you send to us, including enquiries, support requests, feedback, and testimonials
Your email subscription and marketing preferences
Your IP address, browser type, device information, and approximate location
Information about how you use our website, emails, and course
Cookie, analytics, and advertising data

Most information is provided directly by you, while some technical, transaction, and usage information is collected automatically or received from our service providers.

Payments are processed by our payment service providers. We do not directly collect or store your complete payment-card details.

Information required to process your purchase, create your account, and provide course access is necessary to deliver the course. Providing information for marketing and non-essential cookies is optional.

4. How We Use Your Personal Data and Our Lawful Bases

We use your personal data for the following purposes and lawful bases:

Performance of a contract

To process your purchase and payments
To create and administer your course account
To provide access to The Inner Alignment Life Coaching Course and related digital content
To manage payment plans and provide customer support

Consent

To send newsletters, updates, and marketing communications where you have opted in
To use non-essential cookies, analytics, and advertising technologies where consent is required
To publish feedback or testimonials where you have given permission

You may withdraw your consent to marketing at any time by using the unsubscribe link in our emails or contacting us.

Legitimate interests

To respond to enquiries, feedback, and support requests
To operate, maintain, secure, and improve our website, course, content, and business
To prevent fraud, misuse, and security incidents
To maintain appropriate business records

We rely on legitimate interests only where our interests are not overridden by your data-protection rights.

Legal obligations

To maintain tax, accounting, and transaction records
To comply with applicable laws, regulations, court orders, or requests from authorised public bodies

5. Sharing Your Personal Data

We do not sell your personal data. We may share personal data with trusted service providers where necessary to operate our website, deliver the course, process payments, communicate with you, and manage our business.

These providers may include:

Kajabi, which provides our website, course platform, customer accounts, checkout, and email services
Payment processors used to process purchases and payment plans
Xero and any accountants or bookkeeping providers used to maintain financial and tax records
Google Analytics and Google Ads, where the relevant cookie or tracking consent has been provided
CookieScript, which provides our cookie-consent banner and manages visitors’ cookie preferences
Technology, website-security, and technical-support providers
Professional advisers, such as legal or accounting professionals
Courts, regulators, law-enforcement bodies, or other authorities where disclosure is required or permitted by law

We share only the personal data reasonably necessary for the relevant purpose. Where required, we use appropriate contracts and safeguards to protect personal data shared with service providers.

6. International Data Transfers

Some of our service providers may process or store personal data outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, it will be protected in accordance with applicable UK data-protection law.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

In particular:

Course and account information is retained while your account and course access remain active and for a reasonable period afterwards where necessary for administrative, contractual, or legal purposes.
Payment, transaction, tax, and accounting records are retained for the periods required by applicable law.
Email-marketing information is retained until you unsubscribe or withdraw your consent. We may retain limited information to record and respect your unsubscribe request.
Enquiries and communications are retained for as long as reasonably necessary to respond and maintain appropriate business records.
Cookie and analytics data is retained according to the relevant cookie settings and provider retention periods.

When personal data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK data-protection law, and depending on the circumstances, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of how your personal data is used
Object to certain uses of your personal data
Request the transfer of personal data you have provided to us
Withdraw consent at any time where processing is based on consent

Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand how it is used, and support our analytics and advertising activities.

Strictly necessary cookies are used where required for the website, checkout, account access, and course platform to function. These cookies do not require consent.

Analytics and advertising cookies, including those associated with Google Analytics and Google Ads, will be used only where you have provided consent through our cookie notice.

When you first visit our website, you can choose whether to accept or reject non-essential cookies. You may change or withdraw your cookie consent at any time through the cookie settings available on our website. You can also manage cookies through your browser settings.

10. Security

We take reasonable steps to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These steps include using password-protected accounts, limiting access to personal data, and using established service providers to operate our website, course, payments, communications, and business systems.

Although reasonable steps are taken to protect personal data, no online system or method of transmission can be guaranteed to be completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations, or how we handle personal data.

Any updated version will be published on this page with a revised “Last Updated” date. Where appropriate, we may also notify you of significant changes by email or through our website.

Last Updated: 17 July 2026

12. Complaints and Further Information

If you have any questions or concerns about how your personal data is handled, or wish to exercise any of your data-protection rights, please contact us at: